Who we are
This Privacy Policy explains how PresentHealth.care (“PresentHealth,” “we,” “us”) collects, uses and protects information when you visit presenthealth.care, use our self-assessment tools, contact us, or receive emails or text messages from us.
PresentHealth is a telehealth practice for midlife women’s health. Clinical care is provided by licensed clinicians in the states where they are licensed.
Information we collect
Information you give us
- Contact details: first and last name, email address, and, if you choose to give it, your mobile phone number.
- Messages and requests: what you write in our contact form, chat, email or text conversations.
- Self-assessment answers: if you complete the Whole-Picture Check or a similar tool and choose to save it, your answers (for example symptoms, cycle pattern and care history).
- Patient information: if you become a patient, the health, identity and payment information needed to provide and bill for care.
Information collected automatically
- Device and usage data such as browser type, pages visited, referring page, and approximate location from your IP address.
- Cookies and similar technologies that keep the site working, remember preferences and help us understand which pages are useful.
How we use information
- To respond to your questions and requests.
- To send the resources you ask for (for example worksheets or your summary PDF).
- To schedule, provide and follow up on care if you become a patient.
- To send service messages, appointment reminders and, only with your consent, educational or marketing emails and texts.
- To operate, secure and improve our website and services.
- To meet legal, regulatory and professional obligations.
Health information and HIPAA
Once you become a patient, the health information in your medical record is protected under the Health Insurance Portability and Accountability Act (HIPAA). How we use and disclose that information, and your rights over it, are described in our Notice of Privacy Practices, which you receive at intake and can request from us at any time.
Information you share before becoming a patient (for example answers saved from a self-assessment) is kept confidential, stored in systems with appropriate safeguards, and used only for the purposes in this policy.
Please don’t send detailed medical information through the website contact form or chat. Our website forms, chat, email and text messages are not monitored for emergencies. If you have a medical emergency, call 911. If you are in crisis, call or text 988.
How we share information
We do not sell or rent your personal information. We share it only:
- With service providers who help us run our practice and website (such as hosting, customer-communication, email, text messaging, scheduling, electronic health record, laboratory and payment providers). They may use it only to provide services to us and must protect it. Where required, they sign business associate agreements.
- With other clinicians, pharmacies or laboratories involved in your care, if you are a patient.
- When required by law, to protect someone’s safety, or to enforce our terms.
- In connection with a merger, acquisition or sale of assets, subject to this policy.
Text messaging (SMS) privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you give us your mobile number and agree to receive texts, we use it only to send the messages you agreed to, such as replies to your inquiry, appointment reminders and care updates. You can opt out at any time by replying STOP. Reply HELP for help. Message and data rates may apply. Message frequency varies. See the SMS Terms for details.
Emails and your choices
You can unsubscribe from marketing emails at any time using the link in any email. We may still send messages about care you have requested, your account, or legal notices.
You can ask us to access, correct or delete the personal information we hold about you, subject to legal and medical-record retention requirements. Contact us using the details below.
Cookies and analytics
We use essential cookies to run the site and may use analytics cookies to understand how pages are used. You can block or delete cookies in your browser settings; parts of the site may not work as intended without them. We do not use cookies to collect health information for advertising.
How we protect and keep information
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encryption in transit and access controls. No system is completely secure, so we cannot guarantee absolute security.
We keep information as long as needed for the purposes above, and medical records for as long as the law requires.
Children
Our website and services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Your state privacy rights
Depending on where you live, you may have additional rights, such as to know what personal information we collect, to request deletion or correction, and to opt out of certain processing. We do not sell personal information or share it for cross-context behavioral advertising. To make a request, contact us using the details below. We will verify your request and respond within the time required by law, and we will not discriminate against you for exercising your rights.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. If we make material changes, we will post a notice on this site.
Contact us
Questions about this policy or your information:
PresentHealth.care
405 State Highway 121 Bypass, Bldg A, Ste 150
Lewisville, TX 75067
Phone: (469) 940-6742
Email: [email protected]